Effective October 23, 2026. Applies to orders placed on or after this date. Earlier orders remain subject to the terms presented when purchased.
No standard returns or exchanges
Please choose carefully. We do not accept returns or exchanges for change of mind, ordering the wrong size or color, or a pet not liking a product, except where applicable law requires otherwise. Please review measurements, ingredients, materials, and product details before ordering. Contact us before purchase if you need help.
We may consider exceptions on a case-by-case basis at our discretion. Contact us with your order number and reason for the request. Approval is not guaranteed, and no item should be returned without our prior written authorization. Any approved exception will include its own return deadline, condition requirements, and shipping instructions.
Damaged, defective, or incorrect items
If your order arrives damaged, defective, or incorrect, email nathan@furgisonsupplygroup.com as soon as possible, preferably within 7 days of delivery, with your order number and photos of the item and packaging. This requested reporting period does not limit rights provided by applicable law. Stop using an unsafe or defective item. We will review the issue and arrange an appropriate replacement, refund, or other remedy as required.
Return authorization and shipping
Do not mail anything back without contacting us first. Products may ship from different fulfillment partners, so the correct return address may differ by item. Our business mailing address is not an authorized return location. If a return is needed to resolve our error or a confirmed defective or damaged item, we will provide instructions and cover required return shipping. Any discretionary change-of-mind exception must be approved in writing before shipment; its deadline, condition requirements, and customer-paid return shipping will be stated in that approval. No exception is guaranteed.
Refunds
Approved refunds are issued to the original payment method. We aim to issue them within 10 business days after approval and, when required, receipt and inspection. Your bank may take additional time to post the credit. We will refund shipping charges where required by law or appropriate to resolve our error. A supplier's refusal to reimburse us does not remove your rights against our store.
Cancellations and missing orders
Email us immediately to request cancellation or an address change. Once processing begins, changes may not be possible; statutory cancellation rights still apply. If an order is missing or not delivered, contact us so we can investigate and provide the remedy required by applicable law.
Your rights
This policy does not exclude or restrict mandatory consumer rights, applicable warranties, or remedies for faulty, misdescribed, or undelivered goods. Where applicable law provides greater rights, that law controls.